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Offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings.

位居各个行业、各个岗位一的管理者为了保持强劲的竞争力，必须要平衡各种工作方式之间的差异，组建高效第的管理团队，并且具备高超的谈判技巧。这本专辑精选取了在谈判实践、冲突管理以及组织设置方面的*论述，读者可从中获益匪浅。本书主要内容：分歧的处理并非团队的团队避免内部战争与你不能失去的客户如何谈判把谈判演变为企业的动力咨询顾问与客户发生冲突时避免争端诉诸法律的五种方法争端解决的备选方案：为什么有的方案失败了，而有的方案却成功了

Management of Differences

WARREN H. SCHMIDT AND ROBERT TANNENBAUM

The Team That Wasn't

SUZY WETLAUFER

Overcoming Group Warfare

ROBERT R.BLAKE AND JANE S.MOUTON

Negotiting with a Customer You Can't Afford to Lose

THOMAS C. KEISER

Turning Negotiation into a Corporate Capability

DANNY ERTEL

When consultants and clients Clash

IDALENE F. eESNER AND SALLY FORLER

Five Ways to Keep Disputes Out of Court

JOHN R. ALLISON

Alternative dispute Resolution:Why It doesn't Work and Why It Does

TODD B. CARVER AND ALBERT A. VONDRA

About the Contributors

Index

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书籍介绍

Book Description

Leading Minds and Landmark Ideas In An Easily Accessible Format

From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world.

Managers at every level, and in every industry, must balance various working styles, build efficient management teams, and develop sharp negotiation skills to remain competitive. Harvard Business Review on Negotiation and Conflict Resolution offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. A Harvard Business Review Paperback.

Offers a selection of the best thinking on negotiation practice and managing conflict in organizational settings. Softcover. DLC: Negotiation in business.

About HBR

Harvard Business Review is a general management magazine published since 1922 by Harvard Business School Publishing, owned by the Harvard Business School. A monthly research-based magazine written for business practitioners, it claims a high ranking business readership and enjoys the reverence of academics, executives, and management consultants. It has been the frequent publishing home for well known scholars and management thinkers, among them Clayton M. Christensen, Peter F. Drucker, Michael E. Porter, Rosabeth Moss Kanter, Gary Hamel, C.K. Prahalad, Robert S. Kaplan, and others. Management and business concepts and terms such as "Balanced scorecard," "Core competence," "Strategic intent," "Reengineering," "Globalization," "Marketing myopia," and "Glass ceiling" were first given prominence in HBR's pages. Its worldwide English-language circulation is 240,000, and there are 11 licensed editions of the magazine, including two Chinese-language editions, a German edition, and an English-language South Asia edition. The magazine is editorially independent of Harvard Business School. It is not peer reviewed.

About Harvard Business School Press

Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.

Book Dimension

length: (cm)20.8 　　　 　　　　　 　　　　　 width:(cm)13.9