Managing The Unexpected: Resilient Performance In An Age Of Uncertainty, Second Edition 9780787996499 fb2 pdf azw3 网盘 rtf 免费 下载 txt

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内容简介:
Since the first edition of Managing the Unexpected was
published in 2001, the unexpected has become a growing part of our
everyday lives. The unexpected is often dramatic, as with
hurricanes or terrorist attacks. But the unexpected can also come
in more subtle forms, such as a small organizational lapse that
leads to a major blunder, or an unexamined assumption that costs
lives in a crisis. Why are some organizations better able than
others to maintain function and structure in the face of
unanticipated change?
Authors Karl Weick and Kathleen Sutcliffe answer this question
by pointing to high reliability organizations (HROs), such as
emergency rooms in hospitals, flight operations of aircraft
carriers, and firefighting units, as models to follow. These
organizations have developed ways of acting and styles of learning
that enable them to manage the unexpected better than other
organizations. Thoroughly revised and updated, the second edition
of the groundbreaking book Managing the Unexpected uses HROs as a
template for any institution that wants to better organize for high
reliability.
书籍目录:
Preface.
1. Managing the Unexpected: What Business Can Learn from
High-Reliability Organizations.
2. Expectations and Mindfulness.
3. The Three Principles of Anticipation.
4. Principles of Containment.
5. Assessing Your Capabilities for Resilient
Performance.
6. Organizational Culture: Institutionalizing
Mindfulness.
7. How to Manage Mindfully. Notes. The Authors.
Index.
作者介绍:
Karl E. Weick is the Rensis Likert Distinguished University
Professor of Organizational Behavior and Psychology at the Ross
School of Business at the University of Michigan. His book The
Social Psychology of Organizing was designated by Jim Collins in
Inc. magazine as one of the nine best business books ever
written.
Kathleen M. Sutcliffe is associate dean and the Gilbert and
Ruth Whitaker Professor of Business Administration at the Ross
School of Business at the University of Michigan.
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媒体评论
Review
“Here is the essential book for managers who want to
anticipate and adapt to surprises. Weick and Sutcliffe present a
set of challenging ideas in a way that is clear and compelling, and
then turn these critical insights into practical guidelines that
have broad application and relevance.”—Gary Klein, Applied Research
Associates and author, Sources of Power
“Of course there is 'nothing new under the sun'—but Karl Weick
and Kathleen Sutcliffe come as close as is humanly imaginable in
this latest version of Managing the Unexpected. No issue is more
timely (alas), and theremay be no approach thatis more original
andthoughtful and useful and data-rich than what you'll find
between the covers ofthis book.”—Tom Peters, author, In Search of
Excellence
“For those managing or studying organizations like nuclear
power plants and aircraft carrier flight decks, Weick and
Sutcliffe's original edition was a godsend, providing a new
language and conceptual structure for understanding why some of
these organizations perform so much better than others—and helping
those who manage in less extreme environments gain to boost their
own performance. This latest edition includes valuable new examples
and an expanded treatment of the critical concepts of anticipation
and containment—and it is filled with useful advice about how to
achieve high performance in any setting.”
—Herman B. “Dutch” Leonard, George F. Baker, Jr., Professor of
Public Management, John F. Kennedy School of Government, Harvard
University and Eliot I. Snider and Family Professor of Business
Administration, Harvard Business School
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