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As the world becomes smaller, the survival of your job as well as the survival of your company is dependent upon your ability to produce a quality product or service. The concept of Quality Control has been around for a long time—and it's still the best way to do things faster, for less cost and with a more desirable result.

Quality Control for Dummies explains the basics of quality control, shows you how to put fundamental quality control methods to use, and reviews the full spectrum of quality control techniques currently in vogue. If you've been assigned to a quality team or asked to lead a quality initiative, this book is certain make your life easier. In it, you'll find out:

What quality really means and why it's important in the modern world

How the concept of “quality” fits into an organization’s products and strategies

The important of defining quality standards

How to measure your current quality process

Ways to detect the voice of the customer in quality issues

The role of inspection in quality control

How to use Quality Assurance for the best results

The steps required to introduce change in your company

How to let workers make changes with Rapid Improvement

Quality Control for Dummies also provides a list of web sites offering quality control tips and techniques, steps for approaching a process quality issue, and other key resources that will help anyone unfamiliar with Quality Control to easily find their way around any quality program.

Introduction

Part Ⅰ: Understanding the Basics of Quality Control

Chapter 1: Defining and Explaining Quality Control

Chapter 2: Understanding the Importance of Quality Standards

Chapter 3: Using Quality Assurance for the Best Results

Chapter 4: The Role of Inspection in Quality Control

Part Ⅱ: Putting Fundamental Quality Control Methods to Use

Chapter 5: Starting Down the Road to Quality

Chapter 6: Detecting the Voice of the Customer in Quality Issues

Chapter 7: Preparing to Measure Your Current Quality Process

Chapter 8: Collecting Your Quality Data

Chapter 9: Evaluating Quality with Statistics

Chapter 10: Assessing Quality with Statistical Process Control

Part Ⅲ: Whipping Quality Control into Shape with Lean Processes

Chapter 11: Gathering the Nuts and Bolts of Lean Processes

Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping

Chapter 13: Focusing on the 5S Method

Chapter 14: Empowering Workers to Make Changes with Rapid Improvement

Chapter 15: Looking at Lean Materials and Kanban

Part IV: Surveying Other Quality Control Techniques

Chapter 16: Combining the Best of All Worlds in Total Quality Management

Chapter 17: Fixing Tough Problems with Six Sigma

Chapter 18: Delving into Quality Function Deployment

Chapter 19: Considering the Theory of Constraints

Part Ⅴ: The Part of Tens

Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or rocess

Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques

Index

Larry Webber is a certified Six Sigma Black Belt and holds a Masters of Project Management degree from West Carolina University. He has supported quality initiatives at multiple major manufacturers and in software development companies. He’s currently a

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书籍介绍

So you’ve been asked to lead a quality control initiative? Or maybe you’ve been assigned to a quality team. Perhaps you’re a CEO whose main concern is to make your company faster, more efficient, and less expensive. Whatever your role is, quality control is a critical concept in every industry and profession. Quality Control For Dummies is the straightforward, easy guide to improving your company’s quality. It covers all of today’s available options and provides expert techniques for introducing quality methods to your company, collecting data, designing quality processes, and more. This hands-on guide gives you all the tools you’ll ever need to enhance your company’s quality, including: Understanding the importance of quality standards Putting fundamental quality control methods to use Listening to your customer about quality issues Whipping quality control into shape with Lean Working with value stream mapping Focusing on the 5S method Supplement a process with Kanban Fixing tough problems with Six Sigma Using QFD to win customers over Improving you company with TOC This invaluable reference is written from an unbiased viewpoint, giving you all the facts about each theory with no fuzzy coverings. It also includes steps for incorporating quality into a new product and Web sites packed with quality control tips and techniques. With Quality Control For Dummies , you’ll be able to speed up production, eliminate waste, and save money!